Quick links.


 

Frequently asked questions.

General.

WHO CAN SHOP AT ARP.COM?

WHAT CAN I FIND ON ARP.COM?

HOW CAN I USE ARP.COM AS A PROFESSIONAL PROCUREMENT TOOL?

Can I buy customised products and solutions on arp.com?

Are there more advanced e-procurement features for large accounts?

How can international customers benefit from arp.com?

WHAT MAKES ARP.COM A PLATFORM?

CAN I REGISTER FOR FREE?

CAN I USE MY NEW ACCOUNT RIGHT AWAY?

HOW CAN I CREATE AN ACCOUNT?

DO I NEED A VAT ID NO. TO REGISTER?

WHAT E-MAIL SHOULD I USE TO REGISTER?

IN A NUTSHELL—WHY IS ARP.COM AN EXCELLENT CHOICE?

WHO CAN SHOP AT ARP.COM?

As a B2B and B2G provider, we sell exclusively to business end customers and the public sector. Note that we do not sell to resellers and individual entrepreneurs or micro businesses.

WHAT CAN I FIND ON ARP.COM?

arp.com is everything ARP in one place. Our website features over 40,000 IT products, solutions and services, all the latest IT news and trends, our extensive training catalogue, events, webinars, customer stories, special deals and newsletters. arp.com is AI-powered to help you navigate the breadth of information and find the products you need.

HOW CAN I USE ARP.COM AS A PROFESSIONAL PROCUREMENT TOOL?

Registered customers have instant access to a rich feature set designed to dramatically simplify decision making. You can create your own shopping lists, user presets, order limits and authorisation flows, and much more. Plus, it’s easy to manage your address book and cost centres, and see all your quotes, orders, deliveries, invoices and returns at a glance. An optional, digital dashboard gives you enhanced transparency and analytics across all information. And thanks to our digital-first platform including signed PDF invoices, you can do away with the hassle of disruptive screen-to-paper workflows. Find out more here.

Can I buy customised products and solutions on arp.com?

Absolutely! Our ability to tailor products and portfolios that offer the exact things you need is one of the biggest pros of arp.com. Whether you want to give users a pre-defined portfolio to choose from, require individually composed product bundles, or need custom configurations, we can make it happen. What’s more, you can buy products under blanket or call orders and at your individual conditions all on the same platform, and even import digital quotes from other sources.

Are there more advanced e-procurement features for large accounts?

Yes, there’s a whole array of attractive features. Large organisations can seamlessly integrate their own procurement systems and market places with arp.com via PunchOut/OCI using industry-standard procurement interfaces. This also allows us to offer customer-specific static catalogues on our platform. Also, arp.com supports product classifications in accordance with national and international standards, as well as legally sound, digital document streams including XML invoices.

How can international customers benefit from arp.com?

Customers within the European Economic Area can place orders via arp.com/de, while customers located in other parts of the world can benefit from Bechtle’s tried and tested solutions, too.

Get in touch with your ARP account manager.

We will be happy to offer you a tailored solution.

WHAT MAKES ARP.COM A PLATFORM?

On arp.com you can find everything ARP in one place. All the products, solutions and services. Digital, customer-centred and connected to our experts on site.

 

arp.com is the nexus of all our communications, designed to enhance existing sales processes and add a dedicated, digital marketing channel.

CAN I REGISTER FOR FREE?

Absolutely. Your account on arp.com is completely free with no strings attached. There are no subscription fees, minimum turnovers or any other hidden costs.

CAN I USE MY NEW ACCOUNT RIGHT AWAY?

Registering an account on arp.com takes just a few minutes. Once your registration is complete, you can log in and use your account immediately.

HOW CAN I CREATE AN ACCOUNT?

Simply hover over the avatar icon My account at the top-right and click on “register”.

DO I NEED A VAT ID NO. TO REGISTER?

A VAT ID no. is not necessary to create a new account.

WHAT E-MAIL SHOULD I USE TO REGISTER?

We recommend using your business e-mail for your arp.com account.

IN A NUTSHELL—WHY IS ARP.COM AN EXCELLENT CHOICE?

We take pride in our personal interactions with customers—both on site and online—to help them navigate increasingly complex IT projects and share the full breadth of our experience and proven ability to build and deliver just what they need. You can discover our entire portfolio of products and solutions in a digital space, giving you much more than a conventional hardware-centred market place.


 

User account.

HOW CAN I CREATE AN ACCOUNT?

CAN I SHARE AN ACCOUNT WITH OTHER USERS?

HOW CAN I CHANGE MY PASSWORD?

WHERE CAN I READ YOUR PRIVACY POLICY?

HOW CAN I PAY FOR MY ORDER?

HOW CAN I CONFIGURE USERS AND PERMISSIONS?

CAN I HAVE MULTIPLE INVOICE AND SHIPPING ADDRESSES?

CAN I SHARE SHOPPING LISTS?

CAN I SET ORDER LIMITS?

HOW CAN I CHANGE MY USER DETAILS?

CAN I SHARE DOCUMENTS WITH OTHER USERS THROUGH MY ACCOUNT?

HOW CAN I CONFIGURE E-MAIL NOTIFICATIONS?

HOW CAN I CUSTOMISE THE AVAILABLE PRODUCT PORTFOLIO?

CAN I CREATE MY OWN QUOTES?

CAN I COMPARE PRODUCTS?

CAN I REVIEW MY INVOICES ONLINE?

HOW CAN I CREATE AN ACCOUNT?

Simply hover over the avatar icon at the top-right and click on “register”.

CAN I SHARE AN ACCOUNT WITH OTHER USERS?

Yes, you can. Authorised users are able to create, configure, disable and delete additional users as required. Check “can manage users and presets” in the user type. Each user can browse your account with their own password and permissions.

HOW CAN I CHANGE MY PASSWORD?

If you require a new password, simply click on “forgotten your password” on the log in screen. You will receive an e-mail with a link to change your password promptly.

WHERE CAN I READ YOUR PRIVACY POLICY?

We take the protection of your data very seriously. For details, please read our Privacy Policy here.

HOW CAN I PAY FOR MY ORDER?

You may choose to pay by invoice or PayPal. 

HOW CAN I CONFIGURE USERS AND PERMISSIONS?

As an admin user, you can access extensive and granular user management capabilities including permissions and customisable presets in your account.

CAN I HAVE MULTIPLE INVOICE AND SHIPPING ADDRESSES?

Yes. Authorised users can add new invoice and shipping addresses as required. Check “can manage addresses and cost centres ” in the user type.

CAN I SHARE SHOPPING LISTS?

Yes. Authorised users can share shopping lists with other users. Check “can manage shared shopping lists” in the user type.

CAN I SET ORDER LIMITS?

Yes. You have granular control over who can spend how much per order or individual item. Simply set a maximum per-order and per-product price for each user in their user type.

HOW CAN I CHANGE MY USER DETAILS?

Authorised users can update their own user details. Check “can edit personal details” in the user type.

CAN I SHARE DOCUMENTS WITH OTHER USERS THROUGH MY ACCOUNT?

Yes. Admin users can publish text, files and links to their custom home page. To do this, go to your account options and select “links and documents”.

HOW CAN I CONFIGURE E-MAIL NOTIFICATIONS?

In your account, go to ‘Notifications’ and click on the cogwheel in the upper right corner to select the events you want to see in your notification stream, and for which events you would like to receive e-mail notifications.

HOW CAN I CUSTOMISE THE AVAILABLE PRODUCT PORTFOLIO?

In addition to giving you access to the ARP core portfolio, your account can be configured to include other products as well. You can even source products under (international) blanket orders your organisation may have in place. Granular user management allows you to restrict orders and enforce your existing procurement policies.

CAN I CREATE MY OWN QUOTES?

Yes. As a registered customer, you can save your current shopping basket as a quote or request a quote from ARP as required.

CAN I COMPARE PRODUCTS?

Yes. Simply click on the compare icon that you find in product lists, search results and on product pages. To view the current side-by-side comparison, click on the compare icon at the top right.

CAN I REVIEW MY INVOICES ONLINE?

You can view all your invoices in your user account and also download copies as PDF or CSV files.


 

Orders.

HOW CAN I TRACK MY ORDERS?

HOW CAN I TRACK MY ORDERS?

You can see the current status of all your orders in your user account. Your order can have one of these statuses:

 

- Processing: We have received and are now processing your order.

- Delayed: The carrier has informed us that the previously announced delivery date cannot be met. You can see the new delivery date in the order details.

- In transit: Your order or a partial delivery is on its way to you. For details, please refer to the tracking information.

- Completed: Your order has been delivered.

 

For more details, see “Where can I see detailed tracking information?”


 

Shipping and delivery

WHAT DELIVERY OPTIONS ARE THERE?

DO YOU OFFER OTHER DELIVERY OPTIONS?

HOW LONG DO DELIVERIES TAKE?

IS SHIPPING FREE OF CHARGE?

WHERE CAN I SEE DETAILED TRACKING INFORMATION?

WHY IS THERE NO TRACKING INFORMATION AVAILABLE FOR MY DELIVERY?

WHAT DELIVERY OPTIONS ARE THERE?

Parcel service and forwarding agency.

DO YOU OFFER OTHER DELIVERY OPTIONS?

Yes, we do. However, available options depend on a number of factors. If you have any specific needs, please get in touch with your ARP account manager before placing your order.

HOW LONG DO DELIVERIES TAKE?

You can always see up-to-date availability information for each product on our website. Products that are on stock typically arrive with you within 24 to 48 hours.

IS SHIPPING FREE OF CHARGE?

The shipping costs are 9,90€.

WHERE CAN I SEE DETAILED TRACKING INFORMATION?

If the carrier provides tracking information, you can see this in the order details. In your user account, find the order under “Orders” or “Delivery notes”. Then click on “Options” and select “Track order”.

You can see details for each consignment in your order, including the carrier, products and quantities they contain. To open the carrier’s tracking website, just click on the consignment no.

Note that you will also receive this information in the shipping confirmation by e-mail (see “How can I configure e-mail notifications?” for details.)

 

In the rare case that the expected delivery date cannot be met, your order will typically arrive no more than one or two days later.

WHY IS THERE NO TRACKING INFORMATION AVAILABLE FOR MY DELIVERY?

Not in all cases we have data for the course of the shipment. 

 

Possible reasons for this: 

 

- The database is updated with a time delay.
- For international standard consignments, arp.com does not always have the information for a complete consignment process.
- Your shipment is sent via a carrier that does not offer shipment tracking.
- Your delivery is not a delivery of physical products, and therefore has no shipment tracking. 

 

If the expected delivery date of your untraceable shipment has passed and your tracking information does not show a new status, please wait another one or two business days. Typically, shipments arrive on time or very shortly after the expected delivery date.
 


 

Return & Refund.

HOW CAN I RETURN A PRODUCT?

HOW CAN I RETURN A PRODUCT?

If you would like to return a product, simply request a return in your account and we will process your request asap. If you ordered a product by mistake, please be aware that we can only accept a return if the original box is still sealed. If you have received the wrong product or the product is defective or damaged, please get in touch with us and we’ll be happy to help.


 

Contact.

HOW CAN I GET IN TOUCH WITH ARP?

HOW CAN I GET IN TOUCH WITH ARP?

We are happy to help you with any questions you may have by phone or chat. You can find the blue advice bar at the bottom right. Simply click on the chat bubble, enter your e-mail and tell us what your question is about. An advice agent will be with you shortly. Alternatively, you are welcome to send us a message at any time and we’ll be sure to get back to you Monday to Friday within 24 hours. Advice agents are standing by Mon–Fri, 08:00–17:00, except on bank holidays.

Live-Chat

You will find our live chat in the blue advice bar. 

 

Ask your questions quickly and easily about the ARP product portfolio.

 

Here's how it works: First enter your e-mail address and select your request. Directly afterwards, you can chat with our advice agent.