Frequently asked questions.
General.
As a B2B and B2G provider, we sell exclusively to business end customers and the public sector. Note that we do not sell to resellers and individual entrepreneurs or micro businesses.
arp.com is everything ARP in one place. Our website features over 40,000 IT products, solutions and services, all the latest IT news and trends, our extensive training catalogue, events, webinars, customer stories, special deals and newsletters. arp.com is AI-powered to help you navigate the breadth of information and find the products you need.
Registered customers have instant access to a rich feature set designed to dramatically simplify decision making. You can create your own shopping lists, user presets, order limits and authorisation flows, and much more. Plus, it’s easy to manage your address book and cost centres, and see all your quotes, orders, deliveries, invoices and returns at a glance. An optional, digital dashboard gives you enhanced transparency and analytics across all information. And thanks to our digital-first platform including signed PDF invoices, you can do away with the hassle of disruptive screen-to-paper workflows. Find out more here.
Absolutely! Our ability to tailor products and portfolios that offer the exact things you need is one of the biggest pros of arp.com. Whether you want to give users a pre-defined portfolio to choose from, require individually composed product bundles, or need custom configurations, we can make it happen. What’s more, you can buy products under blanket or call orders and at your individual conditions all on the same platform, and even import digital quotes from other sources.
Yes, there’s a whole array of attractive features. Large organisations can seamlessly integrate their own procurement systems and market places with arp.com via PunchOut/OCI using industry-standard procurement interfaces. This also allows us to offer customer-specific static catalogues on our platform. Also, arp.com supports product classifications in accordance with national and international standards, as well as legally sound, digital document streams including XML invoices.
Customers within the European Economic Area can place orders via arp.com/de, while customers located in other parts of the world can benefit from Bechtle’s tried and tested solutions, too.
Get in touch with your ARP account manager.
We will be happy to offer you a tailored solution.
On arp.com you can find everything ARP in one place. All the products, solutions and services. Digital, customer-centred and connected to our experts on site.
arp.com is the nexus of all our communications, designed to enhance existing sales processes and add a dedicated, digital marketing channel.
Absolutely. Your account on arp.com is completely free with no strings attached. There are no subscription fees, minimum turnovers or any other hidden costs.
Registering an account on arp.com takes just a few minutes. Once your registration is complete, you can log in and use your account immediately.
Simply hover over the avatar icon My account at the top-right and click on “register”.
A VAT ID no. is not necessary to create a new account.
We recommend using your business e-mail for your arp.com account.
We take pride in our personal interactions with customers—both on site and online—to help them navigate increasingly complex IT projects and share the full breadth of our experience and proven ability to build and deliver just what they need. You can discover our entire portfolio of products and solutions in a digital space, giving you much more than a conventional hardware-centred market place.
User account.
Simply hover over the avatar icon at the top-right and click on “register”.
Yes, you can. Authorised users are able to create, configure, disable and delete additional users as required. Check “can manage users and presets” in the user type. Each user can browse your account with their own password and permissions.
If you require a new password, simply click on “forgotten your password” on the log in screen. You will receive an e-mail with a link to change your password promptly.
We take the protection of your data very seriously. For details, please read our Privacy Policy here.
You may choose to pay by invoice or PayPal.
As an admin user, you can access extensive and granular user management capabilities including permissions and customisable presets in your account.
Yes. Authorised users can add new invoice and shipping addresses as required. Check “can manage addresses and cost centres ” in the user type.
Yes. Authorised users can share shopping lists with other users. Check “can manage shared shopping lists” in the user type.
Yes. You have granular control over who can spend how much per order or individual item. Simply set a maximum per-order and per-product price for each user in their user type.
Authorised users can update their own user details. Check “can edit personal details” in the user type.
Yes. Admin users can publish text, files and links to their custom home page. To do this, go to your account options and select “links and documents”.
In your account, go to ‘Notifications’ and click on the cogwheel in the upper right corner to select the events you want to see in your notification stream, and for which events you would like to receive e-mail notifications.
In addition to giving you access to the ARP core portfolio, your account can be configured to include other products as well. You can even source products under (international) blanket orders your organisation may have in place. Granular user management allows you to restrict orders and enforce your existing procurement policies.
Yes. As a registered customer, you can save your current shopping basket as a quote or request a quote from ARP as required.
Yes. Simply click on the compare icon that you find in product lists, search results and on product pages. To view the current side-by-side comparison, click on the compare icon at the top right.
You can view all your invoices in your user account and also download copies as PDF or CSV files.
Orders.
You can see the current status of all your orders in your user account. Your order can have one of these statuses:
- Processing: We have received and are now processing your order.
- Delayed: The carrier has informed us that the previously announced delivery date cannot be met. You can see the new delivery date in the order details.
- In transit: Your order or a partial delivery is on its way to you. For details, please refer to the tracking information.
- Completed: Your order has been delivered.
For more details, see “Where can I see detailed tracking information?”
Shipping and delivery
Parcel service and forwarding agency.
Yes, we do. However, available options depend on a number of factors. If you have any specific needs, please get in touch with your ARP account manager before placing your order.
You can always see up-to-date availability information for each product on our website. Products that are on stock typically arrive with you within 24 to 48 hours.
The shipping costs are 9,90€.
If the carrier provides tracking information, you can see this in the order details. In your user account, find the order under “Orders” or “Delivery notes”. Then click on “Options” and select “Track order”.
You can see details for each consignment in your order, including the carrier, products and quantities they contain. To open the carrier’s tracking website, just click on the consignment no.
Note that you will also receive this information in the shipping confirmation by e-mail (see “How can I configure e-mail notifications?” for details.)
In the rare case that the expected delivery date cannot be met, your order will typically arrive no more than one or two days later.
Not in all cases we have data for the course of the shipment.
Possible reasons for this:
- The database is updated with a time delay.
- For international standard consignments, arp.com does not always have the information for a complete consignment process.
- Your shipment is sent via a carrier that does not offer shipment tracking.
- Your delivery is not a delivery of physical products, and therefore has no shipment tracking.
If the expected delivery date of your untraceable shipment has passed and your tracking information does not show a new status, please wait another one or two business days. Typically, shipments arrive on time or very shortly after the expected delivery date.
Return & Refund.
If you would like to return a product, simply request a return in your account and we will process your request asap. If you ordered a product by mistake, please be aware that we can only accept a return if the original box is still sealed. If you have received the wrong product or the product is defective or damaged, please get in touch with us and we’ll be happy to help.
Contact.
We are happy to help you with any questions you may have by phone or chat. You can find the blue advice bar at the bottom right. Simply click on the chat bubble, enter your e-mail and tell us what your question is about. An advice agent will be with you shortly. Alternatively, you are welcome to send us a message at any time and we’ll be sure to get back to you Monday to Friday within 24 hours. Advice agents are standing by Mon–Fri, 08:00–17:00, except on bank holidays.
You will find our live chat in the blue advice bar.
Ask your questions quickly and easily about the ARP product portfolio.
Here's how it works: First enter your e-mail address and select your request. Directly afterwards, you can chat with our advice agent.